Privacy Policy

SittersPlus by KikiCare (“SittersPlus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website, mobile application, and related services (collectively, the “Services”).

1. Information We Collect

Information you provide

• Name, email address, and phone number
• Account login credentials
• Family or sitter profile information
• Booking, scheduling, and communication details
• Payment-related information (processed by third parties)
• Background check information for sitters (where applicable)

Information collected automatically

• IP address and device information
• Browser and operating system details
• Usage and interaction data
• Cookies and similar technologies

2. How We Use Your Information

• Operate and maintain the SittersPlus platform
• Create and manage user accounts
• Match families with vetted sitters
• Process job postings and payments
• Send service-related emails and SMS messages
• Improve platform safety, reliability, and user experience
• Comply with legal and regulatory obligations

3. Communications & SMS

By using SittersPlus, you consent to receive transactional emails and SMS messages related to bookings, job availability, account activity, and important service updates. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

4. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties only as necessary to operate our Services, including:

• Payment processors (e.g., Stripe)
• SMS and communication providers (e.g., Twilio)
• Background check providers (e.g., Checkr)
• Hosting, analytics, and infrastructure partners
• Legal or regulatory authorities when required

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system or transmission method is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to provide our Services or to comply with legal obligations.

7. Children’s Privacy

SittersPlus is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information. To make a request, please contact us using the information below.

9. Account Deletion & Data Requests

If you would like to delete your SittersPlus account or request the removal of your personal data, please contact us by email.

Email: support@sittersplus.co

For security purposes, we may need to verify your identity before processing your request.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.